Interactive Voice Response FAQ

Interactive Voice Response (IVR) systems can play a significant role in providing efficient customer service. When properly implemented, IVRs can increase customer satisfaction, lower costs and offer new services.

What is IVR?
IVR is an abbreviation for Interactive Voice Response.  It is advanced communication
to automate the telephone and computer to facilitate a business process.

Can I record my own prompts?

If you build your IVR, don't record your own speech prompts. Use a company that offers this service; your IVR will sound much more professional.

How many calls it can handle at same time?
IVR can handle as many calls as you wish provided you express this need during your customization process and the hardware and number of telephone lines for doing this are in order.