Interactive Voice Response FAQ
Interactive Voice Response (IVR) systems can play a significant role in providing efficient customer service. When properly implemented, IVRs can increase customer satisfaction, lower costs and offer new services.
What is IVR?
IVR is an abbreviation for Interactive Voice Response. It is advanced communication to automate the telephone and computer to facilitate a business process.
Can I record my own prompts?
If you build your IVR, don't record your own speech prompts. Use a company that offers this service; your IVR will sound much more professional.